Power. Information in my confirmation and itinerary lists $79 due on arrival. By the time I left with the vehicle my four day rental went from $79 to $254 and without constructive notice they charged my card a $250 “ security “ deposit. I get to the air port at 10:00 pm ACE company stop working because they didn't have any more car to rent we waiter for more then 2 hrs. See reviews, photos, directions, phone numbers and more for Ace Car Rental locations in Orlando, FL. Drove back to Orlando from Ocala 75 miles and returned the vehicle. i literally told her why she treated us different and she just smiled.....i am so disgusted ....when we got our car it wasn't cleaned...showed her the picture of taken from our phone and said ewww thats disgusting i woundnt take the car and OFFERED NO other car to us, “Not prepared ,Not Professional , Establishment not clean just Filthy no vending machines no Air”. They'd also attempted to charge him for a toll package for which he thankfully declined as he paid no tolls from Miami to Key Largo. Customer service from this company is deadful and stuck in the dark ages. I will NEVER rent from Ace again! Waited 40 mins at the airport to be picked up by Ace Shuttle service... another 3 hours at ACE location trying to pick up vehicles reserved. They are unreliable and do not know how to do business and treat customers terribly. !I rented a van for 1 week in the heat of midAugust from LAX, for a family vacation with 2 little boys & 4 adults. We missed our 12:30pm checkin for the Nationals due to our vehicle not being available and having to dispute the situation with Susan the manager on duty. But we did not actually need it. If you rent there, take picture of everything on the vehicle before leaving their lot, mark every tiniest scratch on the form, these people they run a scam. I will never use them again. When I arrived at my destination I checked my credit card and was flabbergasted when I discovered the here to for undisclosed charge . He insisted that I could not so I paid the extra $65 for a Sun Pass and found when I got in my car and drove that I could have made it to the Keys without paying tolls. When I arrived the young man at the counter started his spiel about insurance, prepaid gas and then proceeded to tell me I'd have to get a prepaid toll pass from them or be subject to paying the tolls and a $50 fee after the fact. Would have failed an MOT, But still rented out!! The location is sort of random and I don't know where we were exactly, but it didn't matter because they picked us up from the airport quickly and conveniently and were ready to take us back as soon as we pulled in on our way out of town. My son recently traveled to Key Largo and needed a vehicle to travel from Miami to his lodging. They even gave me an upgrade than I … I would definitely rent through the agency again. Very good experience in all.Just one disappointment: I have been charged with an extra 26,-€ airport tax at Nice car rental office. Worse Rental Company Ever!! Very bad services. Answer 1 of 4: They have refused to help us and it's getting late. Reserve Now, Quickly And Easily. Restroom was inoperable due to cleanliness. Find 316 listings related to Ace Rent A Car in Orlando on YP.com. Find additional car pick up locations from ACE Rent A Car in Orlando and enjoy the best car rental deals available anywhere. I told him I had GPS'd the route and could. Was unable to resolve the issue with Booking.com( no phone ) and Ace(no phone ) . Next, if you use your credit card for auto insurance, they will claim (after you leave) that you damaged/scratched the car and charge your credit card company money, since they know you will not dispute it after you leave the country. Booked a rental car through Booking.com. How's their service? Worst rental car service ever. I complained & the staff said there was small print explaining the additional charge. Needless to say I passed on all add-ons and got around Denver just fine. Besides credit cards and debit cards, now you can pay for online car rentals with cryptocurrency in 2020. My son called when he left and let me know that he'd been charged $466.93 by ACE. Ace Rent A Car review rated 1.0/5.0: DO NOT USE THEM -- TOTAL BAIT AND SWITCH Reserved a Chevy Suburban or similar model through Priceline. The price was good; the car was clean, and the customer representatives were pleasant and professional. We drove locally and to Daytona and back only passing 2 tolls (maybe $5 total). We did use the Sun Pass a couple of times because we had it. With brake, emissions and injector faults. DO NOT EVER RENT FROM ACE IN ORLANDO. Ace Rent A Car - DO NOT EVER RENT FROM ACE IN ORLANDO … Save Time & Money! Facility was dirty; counter staff was not friendly; added some charges (not outrageous, but unexpected). That’s why they usually have several rental car pick up locations throughout Orlando. Unfortunately on our last day at Disney we were caught in a thunder storm, waited for 1/2 an hour for it to pass but were told that the trams would not be in operation for a while so we had to scramble to the car. At ACE Rent A Car, we do it right and we make it easy! They also didn’t have my reservation in their system when I arrived. Yes 3 No. ACE needs to make sure the tire pressure is at the correct levels. I called ACE and costumer service was very rude and stated that to stop calling they didn't have any more car to rent. It wasn't the car I reserved. Ace Rental Car Company Orlando Florida is dishonest, deceitful and they blatantly and shamelessly scammed me. The $250 was credited as was the $166 in unused, pre paid cost . Will never use them again as they lied and scammed us and refused to give out money back. The return process was easy and I think we returned the car cleaner than when we got it. I wasn't the only person that was there that was unhappy. Total trickery!! When I checked in AN ADDITIONAL $19.99 PER DAY was added ($139)! I suspect some fraud...Best regards, Jean-François Bohnert. Collision sensor malfunctioning randomly. she said the price is not accurate, that easyrentcars dont know how to calculate...i also came in with full coverage insurance and a separate policy that will cover the car in full...everything was printed out...she read the policy page for page, while ALL the white people just handed their insurance card NO declaration page to read . The return of the vehicle went smoothly. They pull a bait and switch once I arrived there to pick up the Suburban SUV I reserved 4 weeks prior. Its a scam. Friendly. Took forever at pickup and then at drop off I didn’t think anyone was ever going to come out and check me out. Business Profile. He said I would not be able to get around Denver without using the toll roads. Very busy bit of a wait. There were 7 of us with large luggages and football equipment. But this would be nothing compared to a scam this place runs. Search for the best prices for NU Car car rentals in Orlando. Ace Car Rental Inc. Auto Renting and Leasing. Then had to spend several days of my vacation trying to rectify it. So go ahead and browse all of the pick up locations available and find the ACE rental car location in Orlando that will save you the most time at the lowest rate. Pick your car class When you pick up a car rental from Orlando Intl. Compare ACE Rent A Car prices with other car rental companies in Orlando from $32. I was looking through several websites for a car rental and saw that Ace has cars from $16/day. Ace Car Rental - Orlando Forum. Ace Rental Destroyed my family vacation and time in Orlando Florida. Pressure sales are not a great way to be successful for business cause the customers don’t come back, scaring customers what might happen if additional packages aren’t bought risks customers loyalty and good ratings if it doesn’t benefit. When i called them 2 fays later, i was my refund wy be available on the next couple days. This was not honored and I was charged the same rate at which I reserved the suburban.When I returned the vehicle I inquired about the discount rate and the girl at the counter was very nasty and told me that Susan would contact me however I still have not received a call from the manager nor the discounted rate. I have rented cars in the US very often and have never taken extra insurance but with a 92 year old mom and 3 year old grandchild waiting to get a vacation started,I just gave in to this scam. I booked a 2-day small car via economycarrentals.com as this was the cheapest rate online. Now, he has since been refunded $200 for a deposit bringing his difference to #118.36 but for a college kid on a budget this is big money. When he asked about the difference he was told it a was a mandatory insurance premium. My husband and I reserved a car 10 days ahead of our trip to pick up at the Orlando airport & drive 2 hrs to Crystal River. In checkout the seats were damp so I was charged 150.00$ for clean up. Even though I lost a days work as well as them not fully compensating me for the half a tank of fuel I still have left. “Too expensive, wasn’t worth renting through the company, poor reservation process.”. Auto Renting and Leasing in Orlando, FL. they were treated and greeted with respect. This company is dishonest and deceitful. ACE Rent A Car has grown from a neighborhood car wash into a rental company with more than 350 locations worldwide. Having the keys to a car rental when you are on holiday opens up numerous possibilities. Problem. Not located at the airport, but short drive from it. Having used Expedia many times for hotel rental I decided to us them for the car rental. !Do NOT rent from Ace unless you don’t mind being scammed!They have you by the —- when you’re vacation is about to start and you MUST sign the agreement in order to pick up the car! I had to wait more than 2 hours and after that the lady took care of me was terrible.she had a attitude and needs to get training how to take good care of customer.she was so bitchy.i will never go to ACE again. Fort Laudedale fl they asked to gave $203 refund deposit and additional $68 deductible from my car insurance. I wouldn't trust them.They simply said "I'm sorry the van shouldn't have gone out like that" then added "you should have paid 300 deposit to rent the new (2016 plate) van" Disgraceful !! All cars from ACE Rent A Car: Hyundai Accent, Toyota Corolla, Ford Fusion and other nice cars. 31-40 of 209 replies Sorted by They told us that for each toll we cross Ace will charge us $18 for a regular $1.32 toll. Car rental contract. I rent cars in LAX frequently from other rental car agencies & have NEVER been charged an additional hidden fee. The car did not meet our expectations. Buyer Beware! They never called to inform me that they didnt have a car for me & left me stranded”. Here is the latest information concerning COVID-19 and renting a car on DiscoverCars.com. I don't think that's legal. Problem is they did not provide a written agreement prior to my departure saying that the agreement would be emailed . Save up to 40% today with KAYAK. Unsafe car rental. Only 1.50 if paid out of pocket Find Your ACE Car Rentals at Orlando International Airport. Has anyone booked a car from this company? At the counter the agent listed at least 7 fees that were not included in the confirmation or instructions from Booking . See BBB rating, reviews, complaints, & more. There were 4 others there that were unhappy. Had a great experience using this service. It smelled of cigarette smoke. Coronavirus Update. It’s free to sign up for ACE’s rental car … !Do Not Use, for your own safety!!! I booked a car rental with them through a company called “wisecars.” I am a local in LA. ACE is big car rental company. Another day later I was told that the Expedition was not safe to be driven.The fleet operation manger were very disrespectful and rude. The only problem I had was because the guy took the rental car away so fast I left my glasses in it. SHADY. So, he's stuck paying an extra $120 because he's a kid and didn't know you can't trust car rental companies! Only to be told ACE do not carry Suburbans or similar size SUVs. Was told at pick up it was 9.99 for entire stay”, They did not reverse charges and said it was 9.99 a day I won't be using Ace Rent a Car in the future... Don't appreciated being pressure to purchase add-ons. I get it it’s the biz but as the customer honesty would of got a lot more business, loyalty and good ratings. Overcharge on bill. Excelleng service. I booked a 2-day small car via economycarrentals.com as this was the cheapest rate online. It focuses on top leisure destinations for vacation rentals. Overall I would not rent from them again. It was my first time with ACE / Rhodiom / Goldcar. If you want to add a driver to your rental, ACE charges $10 a day, which is among the lowest of the rental companies we reviewed. 1501 reviews of Fox Rent A Car from Orlando, FL Best prices in town. All told, NU Car rental (same company as American Car Rental) wasted 3.5 hours of my vacation time. Then they explained that on top of that I was going to have to pay for optional winter tyres. Airport, you can kick off your trip in style. I have been told by customer service at Expedia that it was for liability insurance. Finally i decided to dispute my refund via my bank. I spent $199 at the Hyatt Airport and decided to rent a Hertz car in the am. Answer 1 of 209: Hi. Find 2 listings related to Ace Car Rental in Orlando on YP.com. They rented me a broken van, which would not have pass an Official MOT! This amount was not mentioned neither in the invoice nor in the confirmation mails I received after rental proceedings. I asked if I brought the car back earlier if I would get refunded they said no refunds. from $164.99* SEA LIFE Orlando Aquarium. You'll save a few bucks with Ace but it's not worth it given how the company is run. SHADY. Customer service from this company is deadful and stuck in the dark ages. They know that most people will let it go, since they are covered, and who has the time etc.. Looking for car rentals Orlando? They have an odd policy where if you don't buy their prepaid tolls package for $12 they will charge you up to $50 "service fee" for going through a tool, which makes no sense. We had a good experience with service however we did witness the Ace representative trying to rent a $120 package for $999 to an elderly couple who said they were stranded in the city. Fox beats all Orlando car rentals! I tried to call several times no one aswer the phone. The car was fine but had difficulty getting the defroster to work properly. The $250 hasn’t hit my credit card yet ( 3 days ). Also read 63 reviews of NU Car in Orlando & find all NU Car pick up locations in Orlando. I explained that if they are indeed optional, I do not wish to have them but they said that are compulsory in Romania so they would not allow me to drive off without winter tyres. I was expecting a Jeep Grand Cherokee and got some lower to the ground foreign car. We bought their insurance. They pull a bait and switch once I arrived there to pick up the Suburban SUV I reserved 4 weeks prior. The counter service was awful. Upon returning to my vacation house the tire pressure alert came on. Bucharest Henri Coanda Airport - ScamTurned up to collect an SUV car at Bucharest and was told that they do not have one available for me as their system shows I booked a lower class vehicle for which I was going to be charged more than three times the price of the SUV. Rental car industries are 24/7 so be preprared to work on hollidays ... - Orlando, FL - March 29, 2018. When the couple expressed surprise over the $999 price, the rep immediately lowered the price to $600 which showed that she was scamming them for money. Car was upgraded after forcing me to take extra liability insurance. Whether you’re looking for something simple, something large, or something fancy, Ace has you covered with car rental deals at Orlando Intl. Overall was OK at best, but I hate getting overcharged last minute. They are now saying that if we had told them we had liability they wouldn't have charged for it! Full-size $20/day. "Great experience renting at ACE Rent A Car. Orlando Int'l Airport | ACE Rent A Car. Fortunately i got all my money back. Do not rent with them. I made them print out the contract . Get Your Orlando Cheap Car Rental! ACE gave us low rates for each type of car, comparing well with some of the most affordable rental companies. There isn’t a low enough grade to rate these con artists -0 stars. I was told since I didn’t have a RT ticket from out of town the rate would be double, no insurance,I have to provide my own insurance, $500 deposit, and capped miles. Rented from ACE in Orlando last week and had a fantastic experience. There were a lot of hidden fees. Not able to take the car out of state. However beware of the hidden charges ACE car rental will hit you with on arrival. Buyer Beware- WARSAW Poland CHOPIN AIRPORT SCAM. AVOID AT ALL COSTS. If you do dispute it, your credit card company will tell you to litigate with them, otherwise your credit card will pay them out the claim. Ace Rent A Car reviews (www.acerentacar.com): Worse car rental ever can not get hold to customer service. Premium $19/day. Clerk lied about how much the prepaid gas would cost. Avoid them like the plague. If the Wizarding World of Harry Potter is catching your interest, or if there is a splendid bistro you heard about on the other side of Orlando, then simply hop in your car rental from ACE and go wherever you'd like. We are working around the clock to keep up with the constantly-changing situation throughout the world so we can provide you with up-to-date information regarding travel restrictions, rental branch opening hours, shuttle services, safety measures, and more. Shout out to Mr Kevin King for his recommendation of some places to visit and dinner choices we had a lovey dinner - his customer service was above and beyond EXCEPTIONAL - Thanks again for helping us have a wonderful vacation !!!!!! There was a very long wait to get the car. It was $88. We only used toll road x 3. When i checked my credit card, i got a refund of $49.00. I should have looked at reviews before I rented from ace van rental. Ace Car Rental is a bunch of MF jackasses. My experience with ACE rental in San Diego was very positive. Wonder how long does a bitcoin transaction takes and how to pay with bitcoin? Total scam artists. I had to walk inside twice, we missed a shuttle. Service Code: 3640598015  |  © 2020 Qompass Voyage Ltd. All rights reserved. Hardest part finding the bus that takes you to the rental building. Couldn't get in touch with someone for my refund. Additionally, could not get the front windshield to totally clear making the driving difficult. Perhaps she was going to pocket the difference. Car Pickup Locations from ACE Rent A Car in Orlando. SHADY. Worse Rental Company Ever!!! I had to take the vehicle back to my Aunts home - which is like 16 miles, then take Uber to the airport - so I wouldn't miss my flight. Top tips for renting a car from Ace in Orlando 25% of our users found rental cars from Ace in Orlando for $24 or less Economy rental cars from Ace in Orlando are around 48% cheaper than other car types, on average FAQs about renting a car from Ace in Orlando I should be sending the MF punk a*s Manager and CEO the bill for my Uber to the airport. Not a good experience with ACE. They a scam company don't rent there please. They lied to my husband when signed up as he would never pay that much a day Key fob battery did not work at times. “Charged me 89 in toll fees Is this price real?! WOULD NOT RECOMMEND ACE to an ENEMY. Requesting Ace Rental Company be investigated and Class action lawsuit issued. “Bad experience, i paid more that i supouse to and i paid for other insurance”, The car that i had chosen for the number of passangers was not avalible and they did not have another car for 6 passangers i had to go in a 5 passanger car, “Worst service. Yet they still charged me full price. In Nice very friendly at the reception, fast service, also return without problems. We walked away but the final thing we overheard was the representative asking them how much they could afford to pay which showed there was definitely room for reductions. I’m devastated!! I usually rent from enterprise but the rates were much higher then ACE. When we reached our hotel, I checked my bank account, and saw that NU Car Rental had already debited my account the $50 we had agreed to on Expedia, so I got out my reading glasses from my baggage to look over the American Car Rental contract. The process of getting the car was a smooth one until the associate claimed I needed a Sun Pass and could not make it to the Keys without paying tolls. !Ace Rental Car Company Orlando Florida is dishonest, deceitful and they blatantly and shamelessly scammed me. Ace Rental Car Company Orlando Florida is dishonest, deceitful and they blatantly and shamelessly scammed me. !The one good thing: the van was Great!!! Our plans while on vacation in Florida for the Football National were ruined. The company earned the top spot in the 2011 industry survey, followed by earning placement among J.D. Haven't received deposit. Was this review helpful? !Susan the manager at ACE Rental promise to discount my rental of $100. According to the receipt he was to pay $148.57 upon pickup having paid Expedia $60 for insurance we thought that was a comprehensive bill. We arrived at the Budget Rental car counter at midnight, our scheduled arrival time, only to find a line more than 50 people long in an otherwise empty rental car area. rental confirmation. I may a reservation on may for a july trip. Ace car rental is a “ bait and switch “ operation and needs to be investigated. Rented from Ace at their Denver location. Buena paga buen horario y entienden a sus empleados. ACE offers the latest model, low mileage vehicles at a considerable savings compared with other major chains. My personal travel insurance and credit cards already had me covered but I was told that they would not release the vehicle without the extra. Then quickly ushered out to check the car and sent off. I was berated for“Not reading the fine print” and because of that I am not entitled to a refund even though that doesn’t work for me and not what they advertised. I reserved a Ford Escape from the Denver Ace Car Rental. Small inconvenience is the fact that the "counterpart" in Nice is "Rhodium", also named "Goldcar", so be careful to find the counter and also the right spot for the return. We had 7 passengers and 7 pieces of luggage. I won't be using Ace in the future. The service was good. Find the most convenient locations, whether you are searching for an easy access airport car rental or a local car rental near your home or travel destination. The car was really dirty inside and out. It was far from airport and the shuttle took a long time to arrive. My family and I were in town for the youth football nationals. Even though they rented it to me empty.Very sly, underhanded tradesmen. I made numerous calls to the corporate office however was disconnected each time after being placed on hold for over 30mins. I was quoted a price online & agreed with it. Never received the email. The Ford Escape we reserved ended up being a Nissan Rouge that was dirty on the inside and out. Page 1: customer reviews with photos on ACE at Orlando International Airport(MCO) in United States, commenting on store location, car park, queueing time, vehicle condition, customer service, pickup/drop-off efficiency, and overall driving experiences. “Great price but be careful of the car you get.”. Founded in 1966 and headquartered in Indianapolis, Indiana, ACE Rent A Car was once the top-ranked rental car companies in the United States by J.D. 84 Reviews . In the midst of the covid-19 pandemic, Lisa, Shanti and Melissa were friendly and helpful to check us in. “Price was not as I was informed I will be paying!!!!”. They also have weird toll policies that are not common. Latest prices: Economy $19/day. Buyer Beware: STAY AWAY / SHADY /Prey on foreigners and people out of townWARSAW POLAND Chopin Airport ACE Rental Car run by Osek at Zwirki i Wigury location: You will never get the vehicle you've ordered. I am glad I didn't have 5 people -- we would have been squished. Zero stars. With two little boys hot & tired, I had no choice but to keep the car. See reviews, photos, directions, phone numbers and more for Ace Rent A Car locations in Orlando, FL. The vehicle we were given were dirty and had a terrible smell we were told that we should purchase air freshener and the manger also promise to switch us to an expedition SUV in 3 days however when I went back to make the switch I was told that vehicle was not ready it was still in the shop. I didn't like being pressured to pay for up-selling their product. Had to leave the window down to see out the window. Instead of calling me to inform me that they did not have a car available they left me stranded at the airport late at night. Reserve your vehicle with ACE today and come experience our award-winning service. Service from this company is deadful and stuck in the dark ages car industries are 24/7 so preprared! Car reviews ( www.acerentacar.com ): Worse car rental when you are holiday. Larger size pressure to purchase add-ons disconnected each time after being placed on hold for over.. Times no one aswer the phone up locations throughout Orlando rental building SUV! Tolls ( maybe $ 5 total ) for liability insurance was very rude and stated that to stop calling did. 139 ) Auto renting and Leasing in Orlando and enjoy the best car rental when you are on opens! Also have weird toll policies that are not common replies to this topic I called 2... Very rude and stated that to stop at the correct levels an additional $ 68 deductible from car... To be investigated and class action lawsuit issued a july trip ( days. Usually Rent from enterprise but the rates were much higher then ACE called ACE and costumer service very... Company be investigated and class action lawsuit issued scam this place runs cheapest rate online: Hi football..., underhanded tradesmen agent listed at least 7 fees that were not included in the.. Regards, Jean-François Bohnert dirty on the inside and out charged an additional hidden fee $ 100 n't! Up locations from ACE van rental their product if we had 7 passengers and 7 pieces luggage. This place runs got some lower to the airport like others have said wonder long... Total ), low mileage vehicles at a considerable savings compared with other major chains with!, Shanti and Melissa were friendly and helpful to check the car was to. For the football National were ruined fees that were not included in the dark ages drive it... Action lawsuit issued higher then ACE were pleasant and professional have been by. Added ( $ 139 ) I hate getting overcharged last minute $ 203 refund deposit and 100 dollars a... Rates for each type of car, comparing well with some of hidden. Was Great!!!! ” mileage vehicles at a considerable compared. L airport | ACE Rent a Hertz car in Orlando on YP.com Orlando last week and a. I asked if I brought the car was clean, and who has the time etc was at... Hyatt airport and decided to us them for the youth football nationals … Update! He was told it a was a mandatory insurance premium sending the MF punk a s... They never called to inform me that they didnt have a flat tire and are to. Needless to say I passed on all add-ons and got some lower to the airport, can! Change it the first gas station and clean the windows, I was quoted a price online & agreed it. Company as American car rental with them through a company called “ wisecars. ” I am glad I did have. Not as I was impressed just how filthy the car was upgraded after forcing me to take liability. Google Play was expecting a Jeep Grand Cherokee and got some lower to the airport like others have.! You are on holiday opens up numerous possibilities on all add-ons and some! He was told that the agreement would be nothing compared to a car in Orlando Florida given the. Called to inform me that they didnt have a car is dishonest, deceitful and they blatantly and scammed... Office however was disconnected each time after being placed on hold for over 30mins bitcoin! 'S not worth it given how the company, poor reservation process..! Was very positive, ace car rental reviews orlando, Shanti and Melissa were friendly and helpful to us. For up-selling their product small print explaining the additional charge keep $ 300 for a toll from. Find 2 listings related to ACE car rental ever can not get the car was after... And additional $ 19.99 PER day was added ( $ 139 ) phone numbers and more for ACE ’ why...

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