Create an account.Manage your account on your mobile device. While it’s true most customers eventually load additional value to the SmarTrip card to resolve the negative balance, over the past 17 years, unresolved negative balances have added up to be nearly $25 million dollars . Call +1-888-SMARTRIP (+1-888-762-7874) (7AM to 8PM M-F). How to Check the Online Balance of a SmarTrip Card Log on to the Washington Area Transit Authority website. For more information, see this page. Anywhere SmarTrip® is accepted! Transaction fee is P2.50/inquiry. Select your "Main" one that you want to have all the money on. A lot of Metro riders often transfer between buses or from Metrorail to bus and vice versa. Previously, riders using a SmarTrip card were allowed to complete certain trips even though there were insufficient funds on their SmarTrip card to pay the fare. icon 202.637.7000, TTY For example, a customer with $3 on their card who takes a rail trip valued at $3.25 would be permitted to exit the rail system leaving a negative $0.25 balance on the card. To check your card balance, you can: Login to your account. Attn: Brenda Segal. Answer 1 of 7: Hello - My family just returned from a fabulous visit in DC. customer relations 202.637.1328 smartrip customer support 888.smartrip (m—f, 7 am—8 pm) If you touch your SmarTrip to the target before pushing the "Check Value" button, the cost of a trip will be deducted from your card. Look at the fare gate while using your SmarTrip at any Metrorail station. Metro for the first time ever is allowing customers to use their iPhone instead of a Smartrip card to get on trains and buses. For the cards you want to transfer the remaining balance to your "Main" card. SmarTrip ® cards must have a history of use and a positive personal balance in order to load benefits in a timely manner. The card is brought into close proximity with a circular target on the top or side of each faregate rather than inserted into a slot. Go to Smart Menu. MYMTPD (696873), CUSTOMER RELATIONS SmarTrip cards are also available at Giant Food stores, commuter stores, college campuses and the Metro sales office at Metro Center. Account Creation Completed. When you add funds to your SmarTrip card online or automatically, the funds don’t appear in your Smartrip account immediately because your balance is actually stored encrypted on the card rather than on a computer. For example, a customer with $3 on their card who takes a rail trip valued at $3.25 would be permitted to exit the rail system leaving a negative $0.25 balance on the card. 2401 Virginia Avenue, NW. Select Balance. Both SmarTrip ® and CharmCard ® work on Metrorail, Metrobus and all Washington regional bus systems including ART, CUE, DASH, DC Circulator, Fairfax Connector, PRTC OmniRide, Ride On and TheBus; and Baltimore Metro Subway, Local Bus and Light Rail. - Pay for any rail or bus trip using your iPhone or Apple Watch. It's plastic, like a credit card, and is embedded with a special computer chip that keeps track of the value of the card. They will use the balance to help the less fortunate. Press Ok. You will receive an SMS stating your balance details. Adding funds online sends an instruction to the SmarTrip system to watch for your card. On the homepage you will see a navigation bar at the top. She received her Bachelor of Science in system dynamics from Worcester Polytechnic Institute. If the SmarTrip ® card is incorrect, input the correct card number and submit and update through CAPS for your information to be corrected. It is not permissible to load your SmartBenefits onto another person's SmarTrip card, doing so would be a direct violation of the SmartBenefits application disclaimer that may result in your removal from the program and legal action. We have six (of the $10 reloadable) SmarTrip cards, each with a few dollars remaining. Click on the card you use for SmartBenefits 3. Answer 1 of 7: Hello - My family just returned from a fabulous visit in DC. 202.962.2121, TEXT: Once you purchase your first card, you can register it online where you can add value, Auto Reload, view balance, and report it as lost or stolen. Check the balance on your SmarTrip or add money to the balance at any Passes or Farecard machine in the public transportation system. Select one at a time and hit "Report Cards as Lost, Stolen Damaged or Malfunctioning" You'll have an option for transferring the balance to another card. Log in to your account. In order to Register/Add a SmarTrip® or CharmCard® to your account you must log in to your account below, and click on "Add SmarTrip® Card". This website is best viewed using Internet Explorer 11, Edge, Chrome, Firefox, Safari and other newer browsers. Go to any Passes/Farecard machine. Note that if we mail a new card to you (e.g., to replace a lost card), we automatically register the card on your behalf. However, the live balance of your card is available if you're checking it at an InfoCentre, Retail Sales Outlet, when tagging on or off, or using an add value machine. 202.962.2033, TRANSIT POLICE WJLA is the local ABC affiliate for the greater Washington DC area. 1. Alternatively, after selecting Metro/SmarTrip, users can select transfer balance from existing card and rest the device on top of the current SmarTrip until “card added” shows up. Washington Metropolitan Area Transit Authority: Fares. However, if you have an online account, we recommend that you also add the card to your account. Any time you check your balance via My Account, the Transperth app, SMS or the InfoLine, your balance will be up to 24 hours (one day) behind. Enter your 6-digit W-PIN. By donating your unneeded SmarTrip cards, you are helping DC get even closer to ending veteran and long-term homelessness. Alternatively there are some charities in DC that will accept a SmarTrip card with a balance on it. TRAVEL INFORMATION All CBP federal employees who: Utilize mass public transportation as their daily means of commuting to and from work; Select your Smart Money account. Touch the your SmarTrip pass to the target on the Farecard machine. When you use your SmarTrip card, you can transfer for free and receive unlimited rides between Metrobuses during a two-hour period.Transferring between Metrobus and Metrorail gives you a $.50 discount on your ride when using a SmarTrip card.. 2. 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