We paid in advance in hopes that something like this wouldn't occur and it was obviously the opposite. Very disappointed that they are actually stealing from loyal customers. Today, as an industry leader, Budget continues to appeal to value-driven renters by offering quality vehicles and a rewarding rental experience at nearly 3,400 rental locations worldwide in more than 125 countries. Famished by the time we were done but trusted the agent was assigning us the right car when he confirmed "Mid Size car right?" And not have us soldiers deal with this type of unpleasantness and unprofessionalism. It was very cold outside and raining. Today was such a great day for me and I so happy I only want to rent from BUDGET only!!! Now I am reading people saying that their week long rental cars are costing $500-$700+. © After we decline the insurance again, we continue to converse and laugh with Jeff assuming all is well. Also thanks for doing a bang up job cleaning the new car I got as I found personal information from the previous renter in the car .. How amazing! Original review: Jan. 9, 2021. I'd bet on a warrant if I don't follow up. I would they not do business with you all. Although, not every Budget car rental review says the same thing. All went smoothly, so we thought. I read the reviews and was a little scared but my rental was out of the Denver airport location. See if you qualify for discounts or perks, too. Five more min and I was on the freeway. Latest prices: Economy $22/day. I never knew! It was the most horrible experience I had with a rental company. I have confirmed our car both by calling and on line with our confirmation #.. If I could give budget less than one star I would. I have booked the car and take it from the London airport in August 2020. I mean completely inside and out. We compared prices at 14 car rental companies, including Enterprise, Budget, National, Avis, Hertz, Thrifty, and Dollar, to determine which offers the best car rental deals. Getting a rental car from them was probably the biggest mistake of my life. SUV $48/day. Budget is not worthy of our business or yours. Best Airport Locations: Hertz. Hertz is a larger company than Enterprise, with more locations and vehicles in their … New York, Or I could have left them alone which again was ok to do too because as you know cancer and dementia aren’t serious Illnesses and they will be fine! Save up to 40% today with KAYAK. Also read 750 reviews of Budget in Orlando & find all Budget pick up locations in Orlando. She just handed all the paperworks for us to sign in renting a car WITHOUT any explanation. Smaller location but I see lots of cars in and out of this place. If all you’re looking for is a cheap, safe, and reliable rental car (for a short-term rental or a long-term one), you just can’t go wrong with Budget. If required, please call at 800-314-3932. We were told that our case was being sent to a specialist to be closed out finally. Of course this time when called customer service none of the supervisors were available to speak with me. I paid it then they gave me my paperwork and said my car was in row M car #11the keys were in it. Skip navigation links English (US) My Booking. I had prepaid for a standard SUV at FT. Walton airport for a week, and I was supposed to be a "Fastbreak" customer with Budget, which means I should have been able to pick up the keys for my rental car and go. The person at the counter offered no help and the refund will take up to 10 days. When I checked in I emphasize to the budget … Second week was 55 litres (the exact tank capacity of a Toyota Corolla) for 479 km. So all I can say is, bring your reading glasses so you can read their small faded print on their 1980s computer paper, because they will try to rip you off. Full-size $22/day. Budget’s rewards program, Fastbreak, is free. Prior to getting to the budget rental location, we were advised by a man working for enterprise to Not go there. Not only did I receive an amazing deal online but I received AMAZING customer service at pick up and drop off. The Raleigh, NC location is being ran the same way this country is, BAD. My husband even responded,” And it’s pretty good insurance.” Even though we already said no when we PAID for our rental online. We had to end up asking Avis shuttle for assistance, in which then we were taken to the budget. !I read the reviews and was a little…. It’s owned by the same company as Avis and Payless. Budget compared well with Alamo and Avis in terms of pricing. Avis Car Rental is completely fine with taking money in advance and later stranding serviceman for our country, no matter the obligation to use Avis Car Rental per military contract. Top Ten Reviews is part of Future US Inc, an international media group and leading digital publisher. 786 reviews of Budget Car Rental "HoRriBLe experience. Oh man shopping spree!!! Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! Read every aspect of your contract. Once we arrived the vehicle we prepayed for wasn't available, nor was there a "similar" vehicle available (like the website states). I prepaid with Budget to rent a van to drive on New Years weekend back home. Budget compared well with Alamo and Avis in terms of pricing. Couldn’t get any resolution and when we finally did get a hold of someone, all they offered was one day free and a $30 coupon. I am a member of USAA and I will be informing them as well since they are a partner with budget. Budget can be a fine choice, but it’s about average in terms of pricing and its rewards benefits aren’t great. Last Sept. on Priceline.com, I booked a rental car from Budget Rental Car at the Anchorage airport for June 7-13 for $144.19 total!!! Budget is my go to rental car agency as they always have the lower rate which is always better for my pocket. Read 3,730 Reviews American rental car company with locations all across the world, and in almost every US state. Worst experience ever! We stopped to wait and to talk with the police officers who arrived. Offers buying, renting, and ride-sharing services. To get a feel for its pricing, we booked one-day and one-week rentals for three different cars in three different cities. We couldn't even get a decent credit for budget shortcomings. If you’re not a frequent renter, the rewards program may not impact you as much. First, arriving in Las Vegas on a Thursday morning and I had at least a 35 minute wait in line. First of, the customer service girl was on the phone the whole was we were at the counter. I loved It !! Most commonly, consumers tend to contact Budget Rent A Car to ask questions about: Payments and Charges, Refund, Request for Information. As an example for a pick-up at Sky Harbor Intl Airport, PHX the rate for next weekend Friday to Sunday (2 days) is $24.00 only. In person they asked me if I wanted it for $35 a day! Find out where to get the cheapest car rental and how to save no matter which one you choose. I walked up to the counter with my paperwork. It lets members bypass the regular checkout and check-in processes. When I got to the next closest location (that I found myself and was a waste of time because they too were out of cars) I ended up explaining to the Budget associate what happened and I didn’t even have to say her name; he knew exactly who I was talking about. Please refresh the page and try again. I'm still waiting for my 500$ my deposit back. To get the best price, we recommend booking in advance. Menu & Reservations Make Reservations . Budget (Car Hire Service): 1.5 out of 5 stars from 518 genuine reviews on Australia's largest opinion site ProductReview.com.au. Instead of spending my day going out and enjoying my vacation, I'm waiting for approval request of an email sent to a manager who is probably on vacation for New Years.Said I'd hear back in 2 hours and here we are 6 hours later! and I was out the door. I was very disappointed with my rental. https://www.mapquest.com/us/texas/budget-car-rental-365848149 After a lovely New Year’s trip, my husband and I returned home to be completely violated by this horrible company. First week's fuel for a Merc C200 was 32 litres for 497 km. Get the best reviews, product advice, news and more! Standard $26/day. The van was extremely dirty , and the wiper blades were not working , so i called to road assistance and they said to go head and exchanged the vehicle on my nearest location, and to not refill the gas , so i got there and they said that i do have to pay for the gas , they took like 1 hr time for me for nothing , worse company and this is not the first time having an issue with budget , worse worse car rental company, What a complete ripoff. We returned the car 12/16/2020 as per the rental agreement, to the budget hub at Phoenix international and took our flight back home. The rental rates for the Budget Mystery Car are always rather low. There was a problem. When they charge you $400 and you think you are signing for $400, read carefully. LolzMy Situation:It's New Year's Day and I'm out of town on vacation. We picked up the rental car and we returned it early. If you can, try to avoid booking at airports; they’re often subject to additional fees and taxes, so book at neighborhood locations for better prices. Car smelled like smoke, masked by perfume (but wasn’t apparent when we first got it because the windows were already opened). Making reservations through the Budget website is quick and easy. In doing so, we don’t read every single letter of the contract, which I assumed was telling us the standard,”if you break it you buy it.” and telling us the cost of $400. Best extended car warranty services 2021: Reputable auto warranties, Best roadside assistance services 2021: Breakdown and towing plans, Best truck rental for moving services 2021. Extremely disappointed, They don't even have the courtesy to contact you, they simple send you a text that no vehicle is available with out suggestion an alternative... Best company ever!!! Please review rental terms and conditions or call us at 800-472-3325 for details. If you need an additional driver, Budget charges a daily fee of $13, which is near the higher end of rental companies. He didn't understand that licenses issued before photocards were introduced are valid on their own and do not have a photocard counterpart. Often associated with the lowest prices for rental cars, Advantage Rent A Car … Why you shouldn't rent from budget from my personal experience:- car was not ready when I arrived- 1st car smelled like smoke (had to return to another location)- 2nd car they gave me had EXPIRED INSURANCECustomer Service/Roadside Assistance told me:- drive the car to the nearest location, which I told them was 1.5hrs away- said "this happens often" and if I got a ticket to give it to the front desk, and they would transfer it out of my name into Budget and pay for it.Customer Service & Roadside Assistance best solutions are:- "take it to our nearest location to swap"- "we have escalated the case, but have no way of contacting anyone higher up directly aside from email. A week later we were charged again, this time for $2500. 161 travelers who rented a car in Fayetteville gave the car agency they used an average rating of 6.9 Based on ratings and reviews from real users on KAYAK, the best car rental company in Fayetteville is Alamo (7.9, 73 reviews). To return, they can drop off the car in a designated spot and receive the receipt through email. Visit our corporate site. Compact $22/day. © 2021 Trustpilot, Inc. All rights reserved. An agent drives you to the office where you can complete the checkout. Reviewers write the most about Budget Rent A Car Car Rental and give it 1.5 stars out of 5. Note: When using your Customer ID this information may not be changed. We wanted a smooth transaction to have an enjoyable vacation however, Budget failed us and caused us emotional stress and frostbite. He's helpful, friendly, understanding and patient. They don’t try to charge you right then, because then you will catch their little scam and decline it for the 4th time. Budget Rent A Car was founded in 1958 as a car rental company for the "budget-minded" renter. I always get upgraded to the next size up and that's always great. NY 10036. Wonderful customer service. I reserved this vehicle online and declined their insurance online, because my personal insurance covers rentals. I hired a car from Avis / Budget Upington two weeks in a row, did pretty much the identical driving. Intermediate $22/day. Budget has over 1,300 locations across the U.S. Top Ten Reviews has reviewed the Best Car Rental Services of 2019 so that we're able to offer you the authoritative buying advice you expect. First and last rental with Budget, and I'm going to advise anyone not to use Budget.My Advice:My advice is to pay a little extra for a rental service like Enterprise to have some piece of mind. First off, when I arrived me and. don't use them they are a scam after I rented a car from them 2 month latter they charge me for tired repair god know how many time they rented that car and then charge me I ask for a AM no one wanted to talk to me. Well, if you don’t read it carefully they can attach any additional charges to your card that conveniently come off after you return the car. Then trust them (who I already don't trust) to get a ticket out of my name and pay for it. Avis Car Rental is under no obligation to help their customers. Thank you for signing up to Top Ten Reviews. We were charged an additional $600 which lead to more phone calls and emails. . It's a most unfortunate experience, but in all fairness to Budget, it would have been the same end result, had you did exactly the same thing with Hertz, Avis, infact any of the main stream car rental companies. The rental was horribly dirty. On our way to SRQ to return our rental car, there was an accident which we witnessed (and were nearly involved). Budget has a consumer rating of 1.23 stars from 47 reviews indicating that most customers are generally dissatisfied with their purchases. "Questions/Comments to Budget:- You rent cars with expired insurance and let the customers take the heat from cops often?- According to Budget I would get the ticket in my name. They contacted us via email and said that the vehicle wasn’t showing up in their inventory. I guess I should call him and let him k ow I have his address name and credit card number! I would never do business Budget again nor would I recommend them.Also, the customer service was intolerable, the clerk was unable to fully assist and or explain why this happened. They said my balance was xxx. Budget is one of the larger car rental companies we reviewed. Other rewards are relatively meagre. WORST CAR RENT EXPERIENCE EVER! Emailed Budget and got a reply but no explanation, etc. Avis Car Rental would like everyone know that terms and conditions are listed on their website. Awful. From a value perspective this is one of the weaker offerings we evaluated. Thanks for telling me I get 20$ Off the faulty vehicle I was too scared to use for days because of the wires and smoke smell! Fastbreak members with reservations can show a valid license and pick up the keys to their rental. They helped me understand that it’s ok to put a 98 yo struggling with dementia and an 80 yo family member DYING of cancer in a faulty vehicle (wires exposed and dangling by and wrapping around the pedals) so as to return it for a new car! Periodically, Budget offers a $25 voucher after two valid rentals. To get the best price, we recommend booking in advance. Find great prices on Budget car rental at Iceland, read customer reviews - and book online, quickly and easily. Change or cancel your booking online quickly and easily ... Read all reviews on Budget in Iceland. We deserve better. Budget is one of the larger car rental companies we reviewed. I would recommend Budget to anyone interested in renting a car. Other suppliers in Iceland. Returned the car on full tank and charged me $92.00 full service fee with $83.00 time and mileage fee. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Budget Rent A Car Customer Service. Note: When using your Customer ID this information may not be … My god, that was a horrible experience. Just "it is what it is." Future US, Inc. 11 West 42nd Street, 15th Floor, Although it’s one of the largest car rental … Buy from Hertz.com. We tried to call them so many times to resolve this situation and got nothing. Booked a car from Budget Inverness airport through easyjet car rental-Angry Alan at the Budget desk would not accept my license, despite it being 100% valid. I WILL NEVER RENT FROM BUDGET CAR RENTAL AGAIN!!!! Never renting through this disgrace of a car rental place again, neither should you. I rent a car from Budget thru Expedia from Dec 28- Jan 4,2021 the Expedia was $172 for the 7 days. Budget has over 1,300 locations in the U.S. and many more abroad. Biden outlines third stimulus check plans, including $1,400 payments, 6 tips for choosing a mattress for back pain relief and support, Bowflex launches new VeloCore exercise bike, and it's a real Peloton contender, How to organize a refrigerator (and make extra space). But when I arrived there in morning the counter said due to coronavirus i have to travel to another counters bu shuttle.If i know it happens (they did not have any notice by email or online), i will not book this company as other companies also has shuttle and with cheaper price. As an example for a pick-up at Sky Harbor Intl Airport, PHX the rate … Budget’s Fastbreak members can earn a variety of rewards. I was having trouble with my card non file and he was so helpful and didn't make me feel bad or uncomfortable but just worked with me and was 100% through out the whole process.Thank you Tony Johnson #1 Budget Manger!!! Budget Car Rental Review Final Verdict. Advantage Rent A Car. We check over 130 million products every day for the best prices. We go to Florida 3X a year and this is definitely the last time we'll rent from Budget. My booking was thru Wisecars. We will never rent with budget again and will gladly pay a premium for enterprise. Also an Avis location. If you book closer, you’ll likely pay more. Initial Budget Rent A Car complaints should be directed to their team directly. Hertz Car Rental. Had the WORST experience renting a car from Budget in Fairbanks, AK. I would have actually saved $180 with them! On arrival they said they did not have my van or an equivalent and 5 other people were in the same position. You can find contact details for Budget Rent A Car above.. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully … They will charge you DOUBLE the amount intended, customer service is terrible and they’re whole company is a running scam. Please review rental terms and conditions or call us at 800-472-3325 for details. Save on car rentals when you plan your trip with Budget Car Rental. Please wait x amount of hours for solution. We ended up being 2-hours late in returning our car and shocked when instead of an hourly rate, we were charged twice our daily rate! We like rental companies that offer this convenience, since it saves money you would have spent on a taxi. Customer Service has always been pleasant and helpful. Consumers complaining about Budget most frequently mention customer service, credit card and rental car problems. Enterprise is a very good rental company, Leave Budget alone. It’s owned by the same company as Avis and Payless. Not even five min. This was the worst “customer service” I have ever had. Good pick up and return. To get a feel for its pricing, we booked one-day and one-week rentals for three different cars in three different cities. Budget doesn’t offer points or other ways to earn free rentals. I’ve never rented from Budget and now never will. I followed a link stating rental cars from $9.95 per day for a Monday to Friday rental so when the total came out to $68.95 everything seemed legit and I proceeded with booking/entering my … An actual theft that I’m assuming they do it to several others. 16 Reviews (214) 989-6532 Website. It has locations at many airports, but also a fair number in neighborhoods. Enjoy the best deals, rates and accessories. I said, No (while shaking my head no) I have my own personal insurance. Budget Car Rental 2424 E 38th St Dallas TX 75261. Rewards benefits aren’t as generous as other companies’ programs. Although airport locations are convenient, an alternative is Budget’s pick-up service from your home or hotel. Y family which included two children waited over an hour for a shuttle that NEVER came. Search for the best prices for Budget car rentals in Orlando. Re: Budget Car Rental. They asked me if I wanted their insurance and I said no. Insulting and a waste of time. Also, enterprise cars won’t smell like pot and old McDonald’s either. Car had low miles and ran great. Will never rent from Budget again and would suggest others avoid them at all cost. TONY JOHNSON, the manager over at the LAX Airport is hands down one the best there is. Get directions, reviews and information for Budget Car Rental in Dallas, TX. You will receive a verification email shortly. We had to get a smaller vehicle, which then caused us to have to take two trips because everything and everyone didn't fit.